Understanding the Expired Document Policy
Fansbets requires all players to keep their account documents current. When a document expires — such as a passport, driving licence, or proof of address — your account may be restricted: withdrawals paused, bonuses disabled, and certain games locked. This policy exists to comply with anti-money laundering (AML) regulations and Know Your Customer (KYC) rules. Typically, identification documents are valid for five years from the issue date, while address proofs (utility bills, bank statements) must be dated within the last three months. If you do not upload fresh documents before the expiry date, you will receive an email reminder and a 14‑day grace period. After that, your account is frozen until the documents are renewed.
Step‑by‑Step Process to Renew Your Documents
Renewing documents at fansbets is straightforward. Follow these steps exactly to avoid delays:
- Log in to your account and navigate to the “My Account” or “Verification” section.
- Check the “Documents” tab to see which items have expired or are about to expire (status will be marked “expired”, “pending renewal”, or “action required”).
- Prepare a clear, colour scan or photo of the new document. Ensure all four corners are visible, no glare, and the text is readable. Accepted formats are JPG, PNG, or PDF (max 5 MB each).
- Upload the new file using the “Upload” button next to the expired document. You must upload exactly the same type of document (e.g., a new passport replacing an expired passport).
- Submit the upload. You will see a confirmation message, and the document enters “Pending Review” status.
- Wait for the verification team to process it — this usually takes 24‑48 hours. You will receive an email once approved or if additional information is needed.
Do not close the browser or navigate away until the upload is complete. If you encounter an error, refresh the page and try again with a smaller file size.
Common Problems and Troubleshooting
Even with clear instructions, issues arise. Here are the most frequent problems and how to solve them:
| Problem | Cause | Solution |
|---|---|---|
| Upload fails repeatedly | File too large or wrong format | Compress the image to under 5 MB; convert to JPG/PDF |
| Document rejected as “illegible” | Blurry photo, missing corners, or glare | Take a new photo in good light, flat surface, no flash |
| Name mismatch | Document name does not match account name | Update account name with support OR use a different document that matches |
| Address document too old | Bill dated more than 3 months ago | Request a fresh statement from your bank or utility provider |
| No email confirmation after 48 hours | Verification may be delayed or email in spam | Check spam folder, then contact fansbets live chat |
If you have an active Fansbets bonus tied to your account, expired documents will block wagering requirements from progressing. Always renew before the grace period ends. The Fansbets no deposit offers also require valid ID; without it, free credits cannot be claimed.
Tips to Keep Your Documents Up‑to‑Date
Preventing expiry is easier than fixing a frozen account. Follow these tips:
- Set a calendar reminder 30 days before each document expires — you can check expiry dates in your account profile.
- Keep digital copies of your documents on your phone or cloud storage so you can upload them quickly.
- When you move house, immediately upload a new proof of address (even if the old one is still valid) to avoid a gap.
- If you use a Fansbets promo code during registration, make sure your ID matches the name you used at sign‑up exactly.
- After renewal, some players receive Fansbets free spins as a small thank‑you — check your promotions tab.
Final Thoughts on Document Compliance
Keeping your documents current is part of responsible gaming at Fansbet casino. The policy is straightforward: upload fresh, valid documents when requested, and your account remains unrestricted. If you ever forget, the grace period gives you time, but don’t gamble with deadlines — handle renewals as soon as you receive the email. For any lingering questions, the support team at Fansbet casino is available 24/7 via live chat and typically responds within 5 minutes. Follow the steps above, and your account will stay active without interruption.
